# ILoveAU for Accommodation providers > Let guests ask questions naturally, discover local experiences and get personalised recommendations — directly from your hotel's website, 24/7. ILoveAU gives Australian hotels, holiday parks, B&Bs and short-stay operators a personal AI guest guide for their own website. Guests ask questions in their own words, 24/7, and get instant answers about your rooms and policies plus personalised recommendations for local experiences, attractions and dining. A free listing on ILoveAU also puts your property in front of travellers planning trips, and referrals send them to your own booking engine, where you keep the guest relationship and the payment. ## Common challenges - **Commission eats into every night.** Online travel agencies win the booking — and the guest relationship — at a high commission. - **The same questions, all day.** Parking, pets, check-in times and what's nearby fill the inbox and the phone line. - **Lookers who never book.** Visitors browse your rooms, can't find a quick answer and leave to compare elsewhere. ## Products ### AI Guide A personal guest guide on your website: guests ask naturally and get personalised recommendations to explore, eat and experience more during their stay. Price: Tailored pricing. ### Discovery & Booking Referrals Show your rooms, facilities and location wherever travellers plan stays in your region. Travellers continue to your booking engine, so the reservation, payment and guest data stay yours. Price: Free listing. ### AI Visibility Consulting Make your property's facts clear to the AI tools travellers use to choose where to stay. Price: Request a quote. ## Questions the AI Guide can answer for your visitors - Can we check in late if our flight lands at 10pm? - Which room suits two adults and a toddler? - Is there EV charging on site? - What can we do nearby on a rainy day? ## Video: AI Guide for Hotels | ILoveAU [Watch on Vimeo](https://vimeo.com/1233665768) (1:05). Guests ask in their own words what there is to do nearby, and your AI Guide answers with recommendations tailored to them — right on your website, without sending them somewhere else to plan. - A guest asks for local ideas, like a day trip from the hotel - The AI Guide answers with local experiences, shown as cards and on a live map - Guests save the places they like as they plan their stay - It sits alongside your website, in your brand The Wrenmere is a fictional hotel created for this video. ## AI Guide pricing All prices in Australian dollars, excluding GST. ### Hotels & Resorts Plans are scoped to your property, content volume, visitor demand and enquiry workflow. We'll recommend the service level and document the setup and launch plan with you. ## Discovery and Booking Referrals on ILoveAU - **Free Listing** (A$0 upfront): List your business for free with a link to your website. ILoveAU charges 8% only when a referred booking is completed. - **Featured Placement** (Let's talk): Upgrade your free listing to be featured across ILoveAU destination pages, discovery and the app. - Referral commission: 8% on eligible, completed referral bookings. ## AI Visibility Consulting We review your website content, discoverability and technical foundations to find opportunities to improve your visibility across AI search experiences such as ChatGPT, Perplexity and Google's AI results. - AI search visibility review - Content and structured-data recommendations - Implementation support or ongoing optimisation - Pricing: tailored proposals available. ## How referrals and bookings work - ILoveAU is not an online travel agency and does not collect the traveller's booking payment. - Travellers follow links to the business's own website or booking system. - The business controls availability, pricing, customer details, payment, confirmation and support. - When an eligible ILoveAU referral produces a completed booking, ILoveAU charges a 8% referral commission. - The AI Guide is a separate product that runs on the business's own website; buying it does not buy featured placement on ILoveAU. ## Frequently asked questions ### Does ILoveAU take bookings for my property? No. ILoveAU is a discovery and referral platform, not an online travel agency. Travellers continue to your own website or booking engine, where you manage availability, payment, confirmation and guest communication. ### Can the AI Guide answer questions about my rooms and policies? Yes. The AI Guide is grounded in the content you approve — room descriptions, policies, FAQs and visitor information — and can add relevant local tourism data so guests can plan their stay as well. ### How does the AI Guide personalise recommendations for guests? Guests ask in their own words, like "somewhere quiet for dinner with kids" or "a rainy-day activity nearby", and the AI Guide recommends local experiences, attractions and dining that match what they asked for, drawing on your approved content and local tourism data. ### What does a free accommodation listing include? A discovery profile on ILoveAU with your details, imagery and a direct link to your website or booking engine. Featured placement and the AI Guide are optional extras. ### What's the difference between the AI Guide and Discovery & Booking Referrals? The AI Guide is a local guide that runs on your own website and answers your visitors' questions. Discovery & Booking Referrals is about being found on ILoveAU and sending travellers to your website. They are separate products: buying an AI Guide plan does not buy featured placement on ILoveAU or guarantee that ILoveAU's own AI recommends your business. ### Does the AI Guide only help visitors who come from ILoveAU? No. The AI Guide is embedded on your website and helps the visitors already arriving there, so its value does not depend on traffic from ILoveAU. ### What content can the AI Guide use? Your approved website pages, PDFs, FAQs, policies and visitor information, enriched with relevant local tourism data. Each plan sets how many pages and documents can be indexed. ### How are AI answers counted? Each reply the AI Guide gives a visitor counts as one AI answer. Your plan sets how many answers are included each month. ### Can I change my AI Guide plan later? Yes. Talk to our team and we'll move you to the plan that fits how your website is being used. ### How is the AI Guide added to my website? The AI Guide is provided as an embeddable website widget. Our team helps configure its approved content and appearance, then supports your team through setup and launch. ### What is included in setup and launch? We agree the content sources and visitor use cases, configure the guide for your brand and approved website domains, test representative questions and support your team with the website embed. The exact scope is confirmed for your plan before work begins. ### What reporting is available? The workspace shows usage, frequently asked questions, unanswered questions and the content sources supporting answers. These insights help your team close information gaps and improve the visitor experience over time. ### What control do we have over content and visitor data? You choose the approved content sources and website domains for the guide, can review content before it is used and can manage retention settings for conversations and form submissions in your workspace. Data handling and governance requirements are confirmed during setup. ### What happens when the AI Guide cannot answer confidently? The AI Guide is designed to answer from the sources you approve. Questions that are not covered can be directed to your team or captured as an enquiry, depending on your setup. ### Do prices include GST? No. All prices are in Australian dollars and exclude GST. ### How are booking referrals charged? A standard ILoveAU listing is free. When an eligible ILoveAU referral results in a completed booking, ILoveAU charges a 8% referral commission. Your business takes the booking and the traveller's payment directly. ### What does AI Visibility Consulting involve? We review how AI search experiences currently understand your business, then recommend and help implement improvements to your content, structured data and other signals that answer engines rely on (often called AEO or GEO). ### Which businesses can partner with ILoveAU? Tourism and hospitality businesses operating in Australia — accommodation, tours and activities, restaurants and wineries, attractions and events — as well as councils and destination organisations. Businesses should hold the licences and insurance appropriate to their activities. ## Contact - Email: partners@iloveau.com - Phone: +61 416 796 527 - Based in Sydney, Australia; serving all eight Australian states and territories. Canonical page: https://www.iloveau.com/en/businesses/accommodation