# ILoveAU Frequently Asked Questions

> Answers to common questions about ILoveAU, Australian travel discovery, AI recommendations, bookings and business listings.

## What is ILoveAU?

ILoveAU is an intelligent Australian travel discovery platform. It helps people find destinations, experiences, food, accommodation and local businesses through personalised search and AI-assisted recommendations across all eight Australian states and territories.

## How does the AI search work?

The discovery experience is designed to understand intent, preferences and context rather than keywords alone. Travellers can explore by destination, mood, activity, budget, region or travel style and receive personalised suggestions from ILoveAU's Australian catalogue.

## Can I book directly on ILoveAU?

No. ILoveAU is not an online travel agency and does not complete bookings or process traveller payments. It sends travellers to the operator's own website or booking system. The operator manages availability, payment and the booking. ILoveAU may receive an agreed referral commission from a completed booking, generally at a lower rate than a traditional online travel agency.

## Is ILoveAU free to use?

Yes. Browsing destinations, discovering experiences and exploring recommendations on ILoveAU is free for travellers.

## How are places and businesses selected?

ILoveAU combines Australian Tourism Data Warehouse (ATDW) data with information from businesses that work with us directly. Results consider relevance to the traveller's request and preferences. Eligible partner businesses can receive priority visibility in AI-powered discovery.

## Which parts of Australia does ILoveAU cover?

ILoveAU covers New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Listing depth varies by destination as the catalogue is updated.

## Is the mobile app required?

No. ILoveAU can be explored on the web. Some experiences may also be supported through ILoveAU mobile products as they roll out.

## Can an Australian tourism business be listed?

Yes. Tourism, hospitality and experience-based businesses operating in Australia can apply through the business page for review.

## How can I contact ILoveAU?

Use the support page for questions about the platform, listings, partnerships or other ILoveAU matters.

## Related pages

- [Full FAQ page](https://www.iloveau.com/en/faq)
- [For tourism businesses](https://www.iloveau.com/en/businesses)
- [ILoveAU support](https://www.iloveau.com/en/support)