Mantra Southbank

Today, we booked this hotel for our family over the phone. We were charged $306 for one night, which we were happy to pay. During the booking, we specifically asked about private car PARKING, and we were told parking was available for $35 per day. I agreed without any issue. However, when we arrived at the hotel after a long drive with tired kids, a staff member named Jerry (who said he was the owner) told us the parking fee was actually $40. When we explained that we had already been quoted $35 over the phone, his response was disappointing. He said he did not care about what was told ONLINE or over the phone because he was the “owner.” Honestly, the extra $5 was never the issue. If I can pay $306 for a room plus $35 for parking, I could easily pay another $5. The real problem was the attitude and lack of respect for customer trust. In today’s digital world, guests have many better accommodation options available. Good customer service and honesty matter a lot. Unfortunately, because of this experience, I would not recommend this hotel to my friends, family, or business associates.

Booked a spa suite and the spa had a big crack in the base so couldn’t use it. The hand soap dispenser was empty. Also booked a later checkout which was fine but the tv in the room wouldn’t work after 10am which is the standard checkout time.

We had a wonderful stay at the hotel. On arrival, the assigned car park didnt suit our needs and they couldn't have been more accommodating with getting us into a more suitable park. Fabulous service. Rooms have everything you need. We were over charged with parking due to their new system- only reason I mention it, is because as soon as we alerted them to the issue, it was rectified- staff were fabulous 🌟🌟🌟🌟🌟

The hotel was clean & staff very nice . Breakfast was nice too, just a few improvements needed in rooms (self contained ) if the client needs to wash their dishes a cloth would be handy, the bathroom floors were dirty from day 1 , windows were dirty. The shower curtain had orange mould at the bottom needed replacing . And let the client know that the self contained room was for disabled when booking . Tv in both Rooms reception was not working properly.