Support

We are here to help

Most answers live in our FAQ, but a real person reads every email. Tell us what you are trying to do and we will get back to you.

Email supportBrowse the FAQ

Get in touch

Pick the option closest to your question so it reaches the right person first time.

General help

Questions about your account, saved places, search results, or anything that is not behaving the way you expect.

support@iloveau.com

Report a listing

Spotted a place that has closed, moved, or has the wrong details? Tell us which listing and what is off, and we will review it.

Report an issue

Business & partnerships

Run a tourism, hospitality, or experience business in Australia? See how listings work and apply to be featured.

For businesses

Privacy & your data

Requests about the personal information we hold, or questions about how we handle it. Read the policy or email us directly.

Privacy policy

Popular help topics

Frequently asked questions

How ILoveAU works, what is free, and how we choose places.

Using the mobile app

Download ILoveAU for iOS and Android, and get set up.

Finding places

Browse attractions, stays, tours, and events across Australia.

Ask the AI Concierge

Get grounded travel answers linked to real Australian listings.

Terms & conditions

The terms that govern your use of ILoveAU.

About ILoveAU

Who we are, why we built this, and what we stand for.

FAQ

Frequently Asked Questions

Answers about response times, listing corrections, account and privacy requests, and business enquiries.

When will ILoveAU reply to a support request?
ILoveAU is a small Sydney-based team and usually replies within two Australian business days. Complex listing, privacy or account requests may take longer to investigate.
How do I report incorrect information on a listing?
Email contact@ILoveAU.com with the ILoveAU listing URL, the information that appears incorrect and, when possible, a link to the operator's current official information. The team will review the report and update eligible data sources.
How do I ask about my account or personal data?
Email contact@ILoveAU.com and describe the account or privacy request. Do not send passwords, payment details or other sensitive credentials by email.
Where should a tourism business ask about joining ILoveAU?
Australian tourism, hospitality and experience businesses can use the ILoveAU business page or email partners@iloveau.com to ask about discovery, referrals, priority visibility and current partner terms.

Still need help?

Reach out to our team and we will point you in the right direction.

Email UsFor Businesses

What happens next

  • We are a small team based in Sydney, Australia, and we usually reply within two business days (AEST/AEDT).
  • Reporting a listing? Include the place name and a link to the page so we can find it quickly.
  • Never send passwords or payment details by email. We will never ask you for them.