We are here to help
Most answers live in our FAQ, but a real person reads every email. Tell us what you are trying to do and we will get back to you.
Get in touch
Pick the option closest to your question so it reaches the right person first time.
General help
Questions about your account, saved places, search results, or anything that is not behaving the way you expect.
support@iloveau.comReport a listing
Spotted a place that has closed, moved, or has the wrong details? Tell us which listing and what is off, and we will review it.
Report an issueBusiness & partnerships
Run a tourism, hospitality, or experience business in Australia? See how listings work and apply to be featured.
For businessesPrivacy & your data
Requests about the personal information we hold, or questions about how we handle it. Read the policy or email us directly.
Privacy policyPopular help topics
Frequently asked questions
How ILoveAU works, what is free, and how we choose places.
Using the mobile app
Download ILoveAU for iOS and Android, and get set up.
Finding places
Browse attractions, stays, tours, and events across Australia.
Ask the AI Concierge
Get grounded travel answers linked to real Australian listings.
Terms & conditions
The terms that govern your use of ILoveAU.
About ILoveAU
Who we are, why we built this, and what we stand for.
Frequently Asked Questions
Everything you need to know about the ILoveAU platform and how we help you discover Australia more meaningfully.
Still need help?
Reach out to our team and we will point you in the right direction.
What happens next
- We are a small team based in Sydney, Australia, and we usually reply within two business days (AEST/AEDT).
- Reporting a listing? Include the place name and a link to the page so we can find it quickly.
- Never send passwords or payment details by email. We will never ask you for them.