Better By Bike Murwillumbah - E-Bike Tours

100% recommend. I have Parkinson’s Disease and have only ridden a bicycle a handful of times over the past 30 years so I was a little dubious about the idea of a 50km ride when my husband suggested it. I absolutely loved it, my balance was fine and the pedal assist is great. It was scenic, flat and mostly shaded. Steve from Better By Bike was friendly and explained everything well. I would definitely do it again.

Lovely staff and high quality bikes. Definitely a bucket list activity. Had a great day out - beautiful weather and scenery passing through some iconic little towns and stops along the way. The electric bikes made the 24km each way doable - hire for the full day and maximise the experience!!

Unfortunately, Better By Bike did not live up to its motto of “Best Day Ever.” The Northern Rivers Rail Trail itself is excellent and a great way to explore the region. Approximately 10km into our family ride, my 13-year-old daughter’s chain came off while she was riding normally and stopping at a road crossing. I refitted the chain but found the derailleur was bent. Without tools, I contacted Cameron using the provided number. Cameron arrived within approximately 30 minutes. We attempted to straighten the derailleur unsuccessfully, and a replacement bike was provided so we could complete the ride. At this stage, I was satisfied with the response. On returning the bikes, Cameron challenged my daughter and me about the cause of the damage. My daughter stated again that she had changed gears and the chain jammed. Cameron suggested scratches on the derailleur indicated the bike had fallen, which my daughter denied. Despite this, he concluded it was “user error” and advised we would be charged $200 for parts and labour. An online check showed the derailleur retailing for approximately $80. When queried, Cameron stated the hanger was also bent. To avoid disrupting the family day, I agreed to pay but requested the replaced part. The on-site mechanic removed it within minutes and confirmed the hanger was not bent. Following this, Cameron refunded $50 for the hanger. In retrospect, the handling of the situation was disappointing. My daughter was left feeling accused of dishonesty, which significantly affected her enjoyment of the day. The scratches cited were likely pre-existing, suggesting the failure may have resulted from prior damage rather than misuse. While I accept responsibility for genuine damage, the assumption of fault and charging full retail plus labour under these circumstances was unreasonable. We will not be recommending or hiring from Better By Bike again.

Great Staff, well maintained e-bikes and an almost 50k return ride on the rail trail. Really worth the money, bike has lock and pannier and light for going through the tunnels. Good coffee at Hosanna and a fantastic vegan & vegetarian lunch at Station 22 on the ride back. The trail is a total joy. We set off at 08:30 and returned at 13:30. Could not have done this trip without the e-bike and the mountain bike style wheels. It felt like a real adventure and achievement. Thank you BBB ❣️