Blue Mountains Heritage Motel

Prime location in close vicinity to many shops, cafes etc. Average simple rooms. Very poor customer service... Inconvenient connection to add on breakfast inclusion at the Metropole if you don't have a car.

We had a rather enjoyable stay at the Blue Mountains Heritage Motel, and it was a good accommodation to be at. Location wise was decent on the main road of Katoomba St. Was not too bad walking downhill to the accommodation from Katoomba train station including with luggage. Highlights for us: - The staff was rather friendly in the brief interactions during check-in and check-out. We arrived earlier than the check in time and Carol was pretty sweet in trying to get us a room earlier than the check-in time if it was possible. Checking in was not a hassle at all. For checking out, it was also an quick and easy experience. - We could leave our luggage with reception before the official check-in time and after check-out. This was rather convenient for us to explore the area without the need to lug our luggage around. Do note that it is not a lock up secure area but under the stairs in front of the reception area. - It was nice to have breakfast included in the room, albeit the part where we had to hike back up towards the train station as breakfast was only available at the Metropole hotel. It is a rather beautiful location to have breakfast. - The whole room, kitchenette & toilet was clean. The room was sufficienly spacious and the kitchenette was equipped with a microwave, sink & mini fridget. - The welcome wine was a nice touch to the room and great addition for any celebrations. - The room had a wardrobe section between the main room & the entrance. - The toilet has a good working spa jet. Albeit it being a slightly older design, everything worked fine. - Eventhough the room was facing the main road, it was quiet in the evenings and early mornings. The room location also provided easy access from the street. The only drawback for us with staying here was mould in between some of the tiles within the toilet and the curtains. Whilst the room was generally clean, the window sills were rather dusty. There was also evidence of water marks at one of the corners or the room with what looked like the start of some mould as well. Other than the listed drawbacks, we thoroughly enjoyed our stay at this motel. In fact, compared to other motels I have stayed in the past, this has been a very pleasant one to stay.

Excellent location, and amazing hotel clean comfortable beds. Could not fault. Definitely recommend 10/10. The service was excellent highly recommend this hotel.

This hotel is such a gem. The staff truly went above and beyond and the hotel itself is beautiful and in such a prime location. Thank you so much to the staff for making our experience an unforgettable one for my partner and I. We will definitely rebook here the next time we visit Blue Mountains. :)