Country Plaza Queanbeyan

I'm writing this review on my last night staying here (I wish it had come sooner) but unfortunately I was staying on a work visit. Was greeted by a seemingly hostile reception worker that's first question was "do you smoke or vape" not welcome or any sort of professional or friendly comment. Followed by "what's your name". The room I stayed in was very dated and a poor layout and appeared like it was furnished by the Salvation Army second hand store. Admittedly this may be to try and keep a vintage or country charm but it falls extremely short of any sort of practicality or appeal. Cons: The carpet and floor was unlevel and uneven and made me feel like a drunk pirate walking on it. The heat function of the aircon unit didn't work. Janky tight onsite car parking. A pillow that smelt like a sweaty, old deceased man's head had been sleeping on it for a few weeks past his expiry. Extortion rate pricing for simple cheap items like $2.00 for a Vittoria coffee pod or $7.00 for a toothbrush. Tight spaced bathroom with a horrible angled screen that makes you feel like you're in a glass coffin being waterboarded. Taps with two settings : skin boiling or Scandinavian ice. Poor housekeeping and bed making. Appliances directly from Kmart (Anko Brand). A towel rail hanging in the entry to the bathroom that took two victims : my left and right hip. Mould in the grout which has been treated with bleach and had a nasty chlorine smell on arrival. A portable basket ball ring outside of my room door. Overflowing ashtrays in the "smoker's area". Drums of pool chemicals stored poolside which was very assuring no swimming was available. A gym and laundry that were unavailable to access with my room key. Poor soundproof walls (guests next door having a nice conversation while I'm reviewing) Pros: I'm leaving in the morning. Conclusion: Maybe I'm from a generation that expects a few simple comforts when staying away like an accessible power socket or some space to set my laptop up to do work, that isn't taken up by 3 desk lamps, a floor lamp and an alarm clock or a room that after working away I don't mind settling in to unwind and relax before the next day's work. I think the whole room could do with a bit of modernising. (Big difference between country chic and designed by Bernardo's) 1/5 did not enjoy my stay and felt like I was begrudgingly allowed to stay in the room.

I booked online directly with the motel website & stayed 3 nights. The room was very well fitted out - including mini bar, bath robes & quality bath sheets instead of towels. The staff were very friendly & had the room heater on prior to my arrival. The bed was extremely comfortable & the shower was great. Its nice to see when a business makes the effort to go beyond expectations.

This hotel is wonderful, the staff at reception are lovely and very helpful. The location is great with the main shops at the end of the street. The room was quiet and the bed and pillows were so comfortable I didn’t want to get out of bed.

We travel a lot for work and have stayed at a lot of accommodation. This has been the most horrible and awful customer service experience we have ever had in the last 3 years of staying in various accomodations. The owners Ronalyn and Murray called me and threatened to get our car towed away the day of checkout. There had been a medical emergency, we checked out of the room before 10am and left the car there only for one hour after checkout, it was 11am when they threatened to tow the car. Both Murray and ronalyn were rude, abusive and disrespectful. I was absolutely mortified to have a threatened car towed instead of asking politely to move the car before the next guests check in at 2pm, however, there was no grace, no respect given the unforeseen circumstances. We spent $1,000 on accomodation and they couldn’t let a car stay at the site for only an hour after the check out time. Doesn’t make sense because when we got the car at 11:30am there was no one else in the carpark it was completely empty. They lied and said they were fully booked but when we went online there was other rooms available for booking. They advertise that parking is free parking and on site parking. They charge $2 a coffee pod, which in the amenities says coffee machine but there’s no sign that says coffee pods will be charged, we racked up a $18 coffee bill. The rooms weren’t serviced for over 2 days and upon check in the rooms were dirty and unclean. Overall the way that Murray and Ronalyn spoke to me and treated us throughout our stay was appalling and disgusting, not understanding what so ever. Would never recommend the stay solely based on how rude both of them were.