Mercure Centro Hotel Port Macquarie

Amazing place to stay, TRUST MEE!! We previously booked a room at a hotel over the top of a pub and it was not our style (was just kind of dirty and rundown, unfortunately it was non-refundable). We decided to pay the little extra for a room here than we had for the pub hotel, and were pleasantly surprised. For just a couple bucks extra we had a chat to the amazing staff and were treated to a beautiful room with complimentary chocolate, underground parking and a drink for our troubles. Our room was absolutely gorgeous. Very spacious with everything you could think of, Tv, fridge, coat hangers, clean shower/toilet, balcony, aircon (Almost directly in the centre of town might I add and a small walk to the beach). The staff member (Carla) at the reception was a delight to talk to and she made the whole place seem so much more welcoming. Had an amazing stay here and will definitely be coming back to this place. This is a must stop place and I would 100% recommend to anyone needing a good value for money place to stay. I never really make reviews but I thought I had to preach how good this place was to us, thank you so much for the wonderful stay we had.

We stayed there twice in the last three months with both times having very poor experience, first time the door kept getting jammed and we struggled to open it, my wife couldn't move it and the lift was so slow that in the morning we waited 23 minutes to get down from the 3rd floor as we had luggage as did half the other people on the floor. Our recent experience was terrible, nice staff but that's were it ends. Our bathroom was terrible the shower screen wouldn't close properly and the water drowned the entire bathroom making it slippery all night. Worst of all there was NO hot water for a shower at 9pm at night! How can a 4star motel have no hot water and charge top dollar for a non maintained room. Even the air-conditioning units that was rusty on the veranda leaked water all over the veranda so you got wet feet to walk back in the room. Clearly lacking maintenance. When advising the staff when departing they are very apologetic and offered a bottle of water for compensation. I think that really makes up for the poor over priced room. Not. Very very disappointed.

We had an absolutely wonderful stay at Mercure Port Macquarie! Big shout to their Manager Sonija for adjusting our little to big requests. This is one of the best places to stay in Port Macquarie. What really stood out was how incredibly accommodating and attentive the staff were not only did they manage our group of 7 families, but they also took the time to listen to each of our individual requests and made thoughtful adjustments to ensure everyone was comfortable. They truly went above and beyond to make our trip special and memorable. The breakfast was fantastic, the pool area was relaxing and well maintained, and the overall vibe of the place was just perfect for a family getaway. We are grateful for the experience and will definitely be coming back again! Highly recommended. 🫶

!0/10 Fantastic place to stay as i am disabled and they catered for everything. So warm and welcoming very helpful made sure we were happy which we were 1000%. We have not stayed in a motel in like about 45 years or so but the Mercure Centro has change our minds and we will be returning for another stay over. Great place as you are central to everything and they provide plenty of entertainment of places to go and see on their wall! Thank you so much once again for all that you did for us!