Meriton Suites Mascot Central

I give this hotel 6 stars!! We missed our flight and did a walk in booking. The staff were so kind and accommodating in every way. Check-in and check-out both seamlessly smooth but the real stand out was the Guest Liaison Legend Daniel who went above and beyond for us, assisting with everything we needed. The rooms and facilities are outstanding and kept spotlessly clean. I highly recommend this hotel and loved the easy access to and from the airport and many restaurant and take away options including Woolworths within 5 mins walking distance. There is a shuttle bus for $12pp in the mornings and the local bus is close, cheap and easy. You will not regret booking this hotel which is exceptional value for money. Stop looking, book now and enjoy!

One of my favourite places to stay when visiting Sydney due to it's closeness to Mascot station and a range of eating places. The staff are friendly, although setting up the pre-booked parking can be a bit tedious. This trip was just an overnightet as we were flying overseas the next day. I was a bit disappointed that the main TV was not connected to WiFi and the remote appeared to have flat batteries. Luckily, all was okay with the television in the bedroom.

Very disappointing experience. The staff member, Sorin, checked my driver’s licence, printed the wrong guest’s registration form, asked me to fill it out, and took my payment. When he realised the mistake, instead of apologising, he repeatedly blamed me, saying my name was similar to another guest’s and that I should have checked the form—even though he never asked me to verify the name. The situation got worse when he insisted I had never paid, without checking the system or the EFTPOS records. His manager Rose checked Eftpos and also said I did not pay..He even falsely claimed that he had told me not to tap my card, which simply never happened. This is a 100% lie. Only after staff searched through the rubbish and found the discarded EFTPOS receipt was it confirmed that I had been telling the truth all along. Mistakes happen. What matters is how they’re handled. Instead of taking responsibility, Sorin blamed the customer, made false statements, and refused to verify the facts before accusing me. That’s not the level of professionalism or customer service I expect. I hope management reviews the CCTV and transaction records and provides the necessary training to ensure future guests are treated with honesty, respect, and accountability.

Convenient hotel right in the heart of Mascot and close to the train station. The staff were great and checkin was so easy. Siobhan on the reception was also friendly and attentive...thanks again!