All Terrain Cycles - Mansfield and Mt Buller

The BEST customer service I've received anywhere in a long time! I had a broken wheel under warranty from a different TREK shop, they dealt with the claim promptly and sourced a loan wheel for me in the interim as the new one was on backorder. I also run a small local business and love to see when a team understands these sorts of small favours that go a LONG way for the customer. Ill now be a repeat customer for sure! well done ATC, and thank you.

We rented two bikes and a baby trailer here. All was perfect and easy. Hosts are very friendly and chatty. Helped us with fitting all the gear, bikes and the trailer were a bit on the used side, but very well maintained.

Not a great experience. They made an error and we had to pay for it! We booked online three ebikes for a couple of days and a transfer from Tallarook back to Mansfield. I rang a couple of days before to ensure ever thing was in order and that the bikes had racks fitted for our bags. They confirmed all good. Upon arrival was informed the transfer was only from Yea and it would cost more from Tallarook - ok the description on the website was ambiguous not a good start. We then find we should never have been able to book the transfer, they had taken it off the website - seems I’m a magician and managed to book and pay for something they did not do anymore, while they could (for more money) come and get the bikes, they could no longer pick us up as well, we would be stuck in Tallarook. The website description clearly stated that they would transfer people, bikes and bags. The staff made us feel like it was our fault. We had booked accommodation and an entire trip around this transfer. We found a solution that meant we would get the bikes back to them first thing Sunday morning instead of by 5pm Saturday night, but then they wanted to charge us another 1/2 day rental per bike. In the end we changed our entire trip and only rode half the Rail Trail and rode the bikes back to Mansfield. They ultimately refunded the transfer that I had paid and to add insult to injury the refund was less fees, so cost me $11 to be messed around and get nothing. The staff were not very helpful, somewhat apologetic, but definitely made it our problem and made me feel like I had done something wrong. The ebikes where ok - they had all done about 2500kms and in ok condition. The chains had not been maintained and were completely dry. On the return journey one of the chains broke. The service from Andrew (and trainee) was great - they drove out and fixed the bike quickly and efficiently (the only good service we got - otherwise it would be one star!). The battery on one of the bikes did not carry a full charge and it ran out just before the last hill into Alex, these are hard bikes to only use peddle power up a hill on.. make sure your battery is good enough for the ride. On the return journey we had to charge the battery half way through. (This was only a problem on one of the bikes)

Massive thanks to Archie for the friendly experience and saving the day as my shifter fell off first run of the day. Managing to find the exact bolt I needed and fitting it for free made the day!