Holiday Inn Express Melbourne Little Collins

Amazing city views and spotless rooms. Staff were friendly and breakfast was great. The mattress was a bit firmer than I prefer, and the pillows were softer than expected—just not quite the right fit for my sleeping style. Still a lovely hotel overall, just maybe not ideal for those who prefer a plush bed.

We had a very pleasant stay at this hotel. The pricing was quite reasonable, especially with the breakfast option included, and the location is excellent with great views. It’s very close to Southern Cross Station and nearby tram stops, which made getting around extremely convenient. The breakfast spread was good, offering a decent variety. The staff was also very friendly & welcoming throughout our stay. There were a few minor issues, such as inconsistent hot water pressure and little water leakage after the shower, but nothing that significantly affected our stay. Overall, it was a comfortable and enjoyable experience, and we would happily stay here again.

The hotel is amazing! We had requested for an early check in and got the check in at 12:30 pm which was great, but what was better was that the rooms were immaculate! Not a single strand of hair anywhere and sheets perfectly white, it was amazing. The views from our room were also amazing (1614 I believe). The breakfast was fine, can be better but certainly more than enough for most. Service was good especially during check in and check out. Front desk was always helpful. The service however was slightly inconvenient at times with us having to go to reception to pick stuff like towels and coffee up, but still it wasn’t too bad. The free late check out was also certainly something I loved. And don’t even get me started on the hotel’s absolutely amazing location right in the centre of town. Would absolutely recommend to everybody after the amazing stay I had!

Convenient location and the hotel looks nice. That's about where the positives end. We checked in late and called the hotel directly, but ended up at an Indian call center who couldn't actually help us with anything. Getting into the building is a process. You have to ring the buzzer twice and then go up to the second floor for reception. Not great for first impressions, especially with luggage. The room itself has issues. My bed feels like springs, my friend's bed in his room feels like wood. So they're not even consistent on which way they got the mattresses wrong. No alarm clock either, which the last two hotels we stayed at had. The TV is also mounted way too high on the wall for watching from bed. Floor restricted keycards too. I can only access my own floor, which means visiting a friend's room means going back down to the lobby. Most hotels just require the keycard to call the elevator and let you press any floor once you're in. This place locks you out of everything but your own floor. Then there's the bathroom. Translucent glass walls, so privacy is essentially nonexistent. The bathroom door has three positions: open, closed normally, or closed in a way that seals off the shower. No proper towel bar in the shower either. The only place to hang a towel is the inside of the door handle, which only works when the door is closed in shower mode. Whoever designed this never actually showered in it. Hot water also swings when someone in another room flushes, which suggests the plumbing isn't sized for the building. Visible dirt on the upper shower glass too, where housekeeping clearly couldn't reach. Breakfast was unremarkable. I've stayed at budget hotels that were cheaper and more functional than this. Not nicer, just more honest about what they were and better at the fundamentals. This place looks the part of a modern mid-tier hotel but the actual experience of using the room is full of friction.