The Mineral Spa

We had a really lovely morning at The Mineral Spa. We bookeda breakfast ans bathe package. First we went to the dining room for a breakfast that we chose from a menu. About 8 choices, with yoghurt and pastries and fruit on our table also. Unlimited drinks. After a relaxing hour and a half we went to the spa. We were given robes and towells to use. There was two spa pools with a plunge pool between. There was also a sauna and steam room. Water and herbal teas were provided too. Three couples were using the area. We had an hour and a half or so in the spa area. We really enjoyed our moring. It was one of the highlights of our trip.

Thoroughly enjoyed our visit. We had a private couples spa experience first and then spent an hour in the retreat between pools and sauna rooms. The ladies at the front desk were lovely, and showed us around first and gave me ideas for the weekend as well. Session is limited in numbers which was fantastic and we basically had each spa or sauna to ourselves. There were definitely male and female change rooms at this facility. This was our first mineral spa’s experience and being a ‘bigger’ girl I was a little nervous, but I thoroughly enjoyed it.

I booked my wife a 90 minute massage for her birthday. The booking process was easy and friendly. On the day I dropped my wife off 15 minutes early as suggested for her 10am massage. She rang me at 11.15am to say she was finished not having realised that the massage should still have been going. When I pointed out the situation she mentioned it to the manager who said he would call me back as I'd made the booking. 10 days later, having not heard back from Mineral Spa I contacted them to ask if anyone was going to call to rectify their error. When I was called I was offered a refund of $80 of the $265 I had spent. I pointed out that was less than a third of what I'd spent and as they'd short changed my wife a third of her massage that seemed like it should be the starting point but I was told $80 was the difference between the 60 minute massage and the 90 minute massage so that was what they would be refunding. Despite my attempt to explain why that wasn't fair I made no ground and hung up the phone VERY frustrated. I thought that considering we'd been denied what was paid for due to their error that there may have been a forthright apology and some goodwill but there was none. 15 minutes after the initial phone call I received a message saying that there had been and error and they would be refunding $95. The money was refunded but while my wife enjoyed the 60 minutes of her 90 minute massage, nothing of my experience dealing with Mineral Spa was enjoyable and I would not recommend them.

We booked in for a 90 min aqua retreat bathing and a 90 min massage/facial and had an overall pleasant and wonderful experience. The only issue I'd highlight is that I wouldn't trust their "mineral water" claim because our hands were pruning up pretty badly in the short time we're allowed in their pools which suggests it was really just hot water instead (if you've been to places with proper mineral water, you'll notice that you can bathe for hours in their waters and your hands don't prune up). Their aqua retreat section had 2 pools at 38 degrees, and a "cold pool" that was about 20 degrees, all of which has nice views outside, it also has saunas, a steam room, shower, a dry seating room and an outdoor sun lounge on a deck overlooking their well landscaped gardens, no toilet though (you have to leave the area for that). Tea and tap water available in the area. They clean the cups very frequently but I wonder if sometimes they just do a quick rinse because one of the cups I picked up to drink water from had remnants of tea taste around the rim which surprised me but also that could've been done by another customer instead. Price guide as of March 2025: 90 min retreat access $90 90 min massage/facial $265 (Price includes robe, towel and locker) Booking made via phone, full payment made on booking, no surcharge on card. Free parking available. All you'll need to bring are slippers and swimwear.