Sheraton Grand Sydney Hyde Park

We stayed in an Executive Club room for 3 nights. The rooms are dated and a little tired. Bed was comfortable. The club is very crowded especially early evening and it could be very difficult to find a seat. The food offering is skewed toward the Asian market and not typical of hors d'oeuvres you might expect at upmarket 5 star hotels. The breakfast was OK but a very minimal offering. Unlike other lounges, you cannot get a barista made coffee, only coffee machines available. Check in was very average. Despite telling the agent it was my first time staying here he gave me no overview of the hotel or explanation of facilities. He didn't even direct us to the lift. Average experience at this hotel. Would only stay here again if i got a fantastic deal and wouldn't bother booking a club room.

I recently stayed at Sheraton Grand Sydney Hyde Park for three nights, occupying two rooms for my family’s visit to Sydney. As a long-standing Marriott Bonvoy member, I chose this hotel expecting the level of hospitality and guest recognition that Marriott properties are known for. The hotel itself is impressive and I would like to acknowledge the dining team, who looked after my family’s dietary requirements with genuine care and professionalism. They were the highlight of our stay. Unfortunately, my experience with several other aspects of the hotel did not reflect the same standard. Although I fully understand that room upgrades are subject to availability and remain entirely at the hotel’s discretion, the overall approach to guest recognition left me disappointed. My interactions with parts of the front-of-house and Bell Desk teams felt transactional rather than welcoming and the warmth and attentiveness I have experienced at many other Marriott properties were noticeably absent. Following my stay, I wrote a detailed email to the General Manager outlining my experience. I appreciated receiving a courteous response from both the hotel and Marriott’s Consumer Affairs team. However, unlike other Marriott properties where I have seen feedback translated into immediate guest engagement and service recovery, the response here remained largely an acknowledgement of my comments rather than an experience that restored my confidence. Hotels are not judged by whether mistakes occur, every hotel faces service challenges from time to time. They are judged by how they respond and how they make guests feel. That, in my view, is where this experience fell short. I genuinely hope the feedback I shared helps strengthen the service culture, because the property itself has tremendous potential. For now, however, I would choose a different Marriott property on my next visit to Sydney.

The staff were excellent. The hotel lobby was amazing. Trying to figure out the lighting situation in the room was difficult. It seemed it was mostly all or nothing- you either have all the lights on or just the night light. Also I couldn't use the pool, spa or sauna. At 7am in a Sunday morning, two people were doing laps in the pool, two people were in the small spa and two people in the small sauna. So it got over crowded. Have extended opening times I think would help.

Stayed here very recently for my birthday and anniversary. Staff were very helpful and we love the location! Amazing breakfast set up and special shout out to the incredible Pia for her astute and quick service. (She sent my noodles bk to the kitchen to cook due to my shellfish allergy). Also check in executive Christ was very helpful and friendly. Do try the special in room breakfast delivery if you have a special occasion cos it’s super nice! Incredible rooftop gym that has most of the equipment you need with the added bonus of expansive views over sydney and Hyde Park.