Bel Air on Broadbeach

Great location, very friendly & helpful staff. We had a fabulous view. Walking distance to beach Pacific Fair, restaurants, convenience store, surf club has lovely meals. Loved the indoor pool, very clean, has spa, gym, sauna, huge outdoor pool. Reasonable priced, we had a 2 bedroom apartment. Pillows needed replacing. Hot water took ages to come through showers A lot of construction work close to the resort so very noisy 7am-6pm. Need to have doors shut.

I arrived room wasn't ready ok Then found out my room a one bedroom studio with ocean view had a leak was upgraded to a two bedroom apartment with a bit of a pool view. How was that a upgrade im single. Room was big airy I found chocolate melted on floor went to clean it up probably dropped easter eggs as it was easter Monday. Mmm no cleaning gear not even a dish cloth or dishwashing liquid. Washed hands in bathroom Handle fell off tap put that back on. Rules said to that it was my responsibility to dispose of rubbish in refuse Shute near lifts took some rubbish must be bagged not loose. Back to room no bags. Typical motel selection of single serve coffee and teas sugar etc but no milk. Turned on TV must be brand new hadn't been set up tried several times but couldn't get it to work. Had a few beers rules said recycling to be taken down to basement not in refuse Shute needed a bag nope got none. Slept night in main bed felt funny next morning checked sheets bottom sheet ended 30 mm before bottom of mattress, short sheeted lol all this at only over $1200. Pool was good gym typical resort type but you have to supply everything in your room and leave it clean or you'll lose your $200 bond they take off your card but dont even supple a dishcloth. Yes and rated ☆☆☆☆. I've stayed in better equipped pubs.

A warning. BOOK ELSEWHERE I don’t often leave reviews but I feel the need to act as a PSA for future bookings. This hotel needs a serious face lift. You can tell it used to be awesome and chic- however, now every room has different mismatched furniture from the 80s-2000s and it is seriously run down. I had such high hopes from the positive reviews. This is not the worst hotel. It is safe & in a good location. However there is no housekeeping, a fee for additional towels, very cheap mattress, pretty gross motel style bathroom, and our bedroom was un air conditioned and too hot to sleep in. We had to sleep in the lounge room! The only bonus is the smart tv and the weirdly nice kitchen- which does not at all match the aesthetic of the rest of the room which is very hodgepodge and random. I do not believe this is staffs fault as it is clear they are understaffed and do not have the resources to improve things, this makes them come across as rude & neglectful. Bel air just does not compete with other hotels in the area for the same price point. I wish it did because the architecture is seriously cute. I hope they can maybe close some of the areas to focus on improving the experience. But what do I know. We are just disappointed.

My daughter and I recently had a 4 night stay at Bel Air on Broadbeach. We had a late flight and the self check in instructions were very easy to follow and our room was clean, well equipped and comfortable. Unfortunately my daughter fell ill during our stay and the staff were extremely helpful and considerate. The reception, pool area and common areas were all well maintained and staff were always friendly. We will definitely be booking again in the future.