Holiday Inn Express Brisbane Central

We stayed from December 23 to December 30, 2025, and had a great experience. Breakfast was included during the public holiday period, which was very convenient. All staff were friendly and welcoming, both at the front desk and in the restaurant. Special thanks to Express Agent Nikki for her quick and helpful email responses when we had additional requests after booking. We had a lovely and memorable holiday in Australia. We are planning a trip to Japan in mid-January, and it’s a pity that there are limited IHG hotel options in the city we will be visiting — otherwise, we would definitely choose IHG again.

The hotel location is excellent and very convenient. However, the cleanliness was far below what I would expect from a Holiday Inn based on my experiences in other countries. During my two-week stay, housekeeping standards were disappointing. It often seemed that the bed linens were not properly changed, and at times it felt like only the bed cover was replaced while the bedding underneath remained the same. This made me lose confidence in the overall hygiene of the hotel. Because of these concerns, I even purchased my own towel and avoided eating or drinking at the hotel, as I no longer felt comfortable with the cleanliness standards. I hope the hotel management takes customer reviews seriously, especially the many comments regarding housekeeping and cleanliness, and works to improve these areas. The location is great, but the cleaning standards need significant attention.

Tanvi and her team went above and beyond to provide excellent service after I arrived incredibly early after a red-eye flight, and got me checked in quickly. When I misplaced my power adaptor, they reviewed security footage to see where I might have lost it, and then loaned me one when we couldn't find it. The room itself was comfortable, breakfast was ample, and in-room design was thoughtful and minimalist. Will stay here again.

If you are in for a short stay near Adelaide Street, Queen Street and Central Station, this is the place. I just realized how close these places are to walk, or to take bus. If walking, to get to Holiday Inn, there is a hill to walk up too. Nearest supermarket is 7 eleven of you walk up the hill. Staff is pleasant and accommodating. Helped me to grant late check out as our flight was in the afternoon.