Australian Reptile Park

Exceptional customer service from all staff members. The activities were exciting, especially for our kids, and the animal interactions were truly memorable and something we’ll always remember. The only downside was the pricing of food and drinks. With no other options available and only one kiosk open, the prices felt excessive—$8 for a single bottle of water is extremely steep. For that price, I could have bought a full carton from the supermarket. Had I known, or been able to leave the venue to purchase supplies, I definitely would have—especially considering we needed to buy five bottles of water. I understand prices can be higher at venues like this, but this felt unreasonable. Lesson learned for next time: we’ll be fully stocked with snacks and drinks beforehand to avoid feeling ripped off. Another issue was the photo collection process. We waited a long time for our final two photos. Every time we returned (around every 30 minutes), we were told it would be another 15–30 minutes. We came back three times, yet families who were behind us in line had already received their photos while we were still waiting. We were offered free postage, but our kids were so excited and wanted to take the photos home that day. After a long, hot day, being tired and hungry, we still waited over an hour just to receive them. To add to this, when I later tried to scan the code for our python photos, I received an error message saying the code was invalid. If the food and drink pricing had been more family-friendly and the photo service quicker and more organised, this would have easily been a perfect rating.