Hides Hotel Cairns

Genuinely the WORST hotel experience i’ve ever had. Came here with 0 expectations, and it turned out even worse than i could’ve ever imagined. The floors in the rooms have a thick layer of this moist. If you walk around in socks, they’ll be soaked, if you walk in shoes they’ll get the room dirty. The beds are some of the most uncomfortable beds i’ve ever slept on. Hotel doesn’t even provide a proper blanket. The second i turned on the shower, there was a stench that filled up the room. The shower knobs are OUTSIDE of the shower mounted in the drywall. Don’t get me started on the breakfast. Everything is cold, stale, and unappealing. Glad i came here on a tour, and will NEVER be returning again

Spent 4 nights at Hides Hotel with my wife and our 11-month-old infant. I would give the hotel 2 stars purely for its exceptional location. Almost everything in Cairns is within walking distance the Night Markets, Esplanade Lagoon pool area, Cairns Central Shopping Centre, aquarium, supermarkets including Woolworths, cafés, restaurants, and many other attractions. The convenience of the location helps save a significant amount on transport costs such as taxis or Uber, as you can walk almost everywhere at any time. However, if you are looking for a high-quality accommodation experience, this may not be the ideal place for you. The hotel staff were not particularly welcoming, and their attitude at times felt unfriendly. During our 4-night stay, there was no housekeeping service provided. By the third day, our rubbish bin had started smelling badly, and we had to leave it outside in the hallway ourselves. The room and facilities appeared outdated. The curtains had visible fungus/mould, bathroom fittings were old, and the hot water worked inconsistently. Towels were only provided after we specifically requested them. Overall hygiene and cleanliness standards were very poor and concerning, especially when travelling with an infant. We never allowed our baby on the floor due to the cleanliness condition of the room. Additionally, the room felt much smaller than how it appeared in the photos online. That said, for our purpose it was manageable because we spent most of our time outside exploring Cairns and only returned to the hotel to sleep. We did not try the hotel food, so I cannot comment on dining. In summary, this hotel may suit travellers looking for a very budget-friendly stay in an excellent central location, but not those expecting comfort, cleanliness, or quality service.

Partner and i booked a room for a wknd away 4/7/26 and the room was disgusting with black mould over the walls, Curtins, and ceilings the carpet smelled like urine and stunk out the whole room there was needles in the women's shower and the males toilets/showers was flooded with water. We ended up not even staying the night and drove home it was that bad. Can't believe they even asked for a $100 dollar deposit and charged $130 for the night when the room is unliveable. Wish a could upload the photos I took.

we booked our stay through Qantas we stayed 17 nights the staff were great it is within walking distance of most places around the Cairns area it was listed as wheelchair accessible but is NOT the room was OK for a budget Hotel but sound traveled from the street. we could also hear other guests talking & slamming doors. the internet kept cutting out every time I tried to use it to check my emails or attend Zoom meetings