The Sebel Brisbane

Stayed for 10 days in a one bedroom apartment. Was happy with check in, apartment size and condition. WiFi good also. Disappointed with breakfast offering and feel this should be better detailed at time of booking. Gym and pool very small

My experience at this hotel was terrible. I booked through Agoda and was instructed to collect my key from a nearby convenience store. To my dismay, I was given the wrong room type. Instead of a one-bedroom apartment, I was allocated a studio room. The room was also furnished with Ikea furniture, including a computer desk. It seemed like someone had been living there long-term and was subletting it. To top it off, the room was so dusty that it triggered a severe allergy reaction, forcing me to leave and find another accommodation. For $400 a night, this place is truly awful.

Everything about this hotel was perfect, from the location and cleanliness to the outstanding service provided by the staff. Although I’m not sure of his exact position, Mr Chen’s hospitality was truly exceptional and unlike anything I’ve experienced before. His thoughtfulness and attention to detail really stood out. Parking was very convenient with plenty of space available. From the moment I entered the hotel, I was welcomed by a pleasant citrus scent that immediately made me feel well looked after. The towels, bedding, and kitchenware were all spotlessly clean and very well maintained. I would definitely stay here again and highly recommend this hotel.

Do not be fooled. This is absolutely NOT a 5 star hotel. While the lobby looks fresh and well styled, the rooms are old, dated, uninspiring, and most importantly dirty & damaged. What a disgrace! I moved twice upon check-in, in search of a clean room, but after seeing 3 different rooms, I realised (much to my horror) that it wouldn’t matter how many rooms I saw, they would all look the same. They all showed multiple signs of neglect with badly damaged doors, warped carpets, damaged side tables, black mould in the showers & layers of dust imbedded in carpet crevices. The cleanliness of the room and the shower was disgraceful. I have experienced wonderful Sebel hotels, but this one has fallen very far short of the most standard of expectations. The nightly room rate is an extreme overreach for the state of the pitiful rooms. No complimentary waters, really cheap hairdryers, old TV’s. The pool needs a good clean as well (cloudy water). Why in God’s name have you not put any money in to these rooms? Do yourselves a favour: rebrand, remodel & reinvest. And stop calling yourselves a 5 star hotel…you’re a 3 at best. It is also worth noting that the cross river tunnel construction is occurring right next door to this hotel and is very loud. Not the hotel’s fault, but they are not as forthcoming advising guests about the level of noise and disruption.