Port Stephens Koala Sanctuary

Going through the selections and Booking on the website was easy. Got a text on the day seeing what time I was coming. Collecting the keys upon arrival was quick and received an explanation on how to access the unit (has gate codes etc), the time for the included tour the next morning and surrounding attractions. 1 bedroom suite was immaculate, it was a 32 degree day and staff thoughtfully put on the aircon prior to our arrival and left some tranquil music playing. Bathroom and kitchen well equipped and the place is tastefully furnished. Very tranquil surroundings, feels like you're right in the middle of a forest. Plenty of parking and has two ev chargers byo cable. Will come again 100%.

Beautiful sanctuary to visit koalas in their natural habitat. Our ambassador Michael had a keen eye and pointed out so many koalas for my group. He shared facts about koalas and knew each of their origin story. He made our visit so memorable and taught us the importance of preserving their environment. We loved Michael!

Staying at Nelson Bay and wanted to visit the Koala Sanctuary. Went Saturday morning and was very impressed with the visit. Disappointed the viewing of the Koalas Hospital was not on at that time but looked at the Koalas. This Sanctuary always needs helping out in support their work. From arriving at the Sanctuary customer service was Amazing. Asked the Volunteers staff some questions about Koalas on our journey around the Sanctuary and they were more than happy to answer any questions. Supported the gift shop and donation box. Keep up the amazing work you all do. Our National Treasure’s KOALAS 🐨

I agonised over how to grade this because so much about Port Stephens Koala Sanctuary is truly excellent. We stayed in one of the larger cabins, and the sanctuary itself is immaculate and beautifully laid out. The work they do to preserve this iconic animal is so worthwhile — contributing feels genuinely virtuous. All the staff were friendly and helpful, and the guiding was superbly well-informed. We had previously seen wild koalas at Raymond Island near Paynesville (well recommended), but that came with a lot of internet research. Port Stephens Koala Sanctuary made learning about the animals accessible, structured, and engaging. It’s a completely complementary experience — both worthwhile in different ways. Our cabin was beautifully appointed with the best mattress we’ve had in two months in Australia, plus a lovely bathroom. The pool and BBQ areas are well maintained, and the whole property has a peaceful, thoughtful feel. A small message to management: it could be even better with a few practical improvements. There was a bit of a shrug about the lack of Wi-Fi, but with solid mobile reception and modern options like Starlink, this is easily solvable for only a few thousand dollars. Large smart TVs without content are difficult to use, especially for families with children. If Wi-Fi isn’t planned, then having offline content (nature documentaries, kids’ animations, sanctuary information) would make a big difference. Overall, a wonderful stay and an important conservation effort. I absolutely recommend it — and with a little attention to connectivity, it would be outstanding.