Metro Hotel Marlow Sydney Central

Comfortable and spacious room with a lovely view. Great location, with lots of delicious Thai restaurants and a Coles within walking distance. The lady on reception was very friendly, helpful and accommodating, she even allowed us to check in early which was much appreciated. Luggage storage was provided which meant we were free to explore the city on check out day. Would definitely recommend for a comfortable and budget-friendly stay with brilliant service.

A convenient hotel located right in the CBD which made getting around really easy. The price was quite reasonable compared with other options in Sydney, especially considering the location. The hotel and rooms are definitely on the older side but they weren’t bad at all. The room was clean and comfortable enough for a short stay. Overall a good budget friendly option if location and price are your priorities.

We chose to stay at the Metro because we wanted to be close to the main attractions and restaurants. The location is definitely a strong point, with plenty of places to eat and drink nearby, making it easy to get around. The reception staff were friendly, although we only interacted with them briefly at check-in and check-out. Unfortunately, the hotel itself was disappointing. The rooms were very small, the cleaning and maid service were lacking, and the overall décor felt tired and in need of attention. The property would really benefit from a complete refurbishment. In the bathroom, the shower curtain was in poor condition, the bottom of the door was damaged, and the shower rail was rusty. The separate hot and cold taps in the bath made it difficult to maintain a comfortable water temperature, constantly shifting between too hot and too cold. There was also no way to adjust the height of the shower head, meaning taller guests either had water spraying directly at their face or had to crouch. At £110 per night, we expected a higher standard. In fact, this was probably the smallest room we stayed in during our three-week holiday. With some renovation and attention to detail, this hotel could be a great place to stay, but in its current condition, it falls short.

My recent 10-night stay at this hotel has been, without exaggeration, the worst accommodation experience I have encountered. From housekeeping failures to operational inefficiencies, the standards fall significantly below what is expected of any functioning hotel. Housekeeping was virtually non-existent throughout our entire stay. Despite repeated requests, our room was never properly cleaned. Bed linens were not changed even once in 10 days, the bathroom developed a persistent foul odor, and the shower curtain was visibly dirty. The only consistent action from housekeeping was replacing towels. Trash was left to accumulate, and the floors were never vacuumed despite visible dirt and debris. This reflects a serious lapse in hygiene protocols. Service responsiveness was equally poor. Requests required multiple follow-ups before any action was taken, indicating understaffing or poor internal coordination. Guests should not have to chase basic service delivery. Basic amenities were also lacking. There was no complimentary water provided, and even the laundry bag was an unusable thin plastic, far inferior to a standard convenience store bag. These details may seem minor but collectively demonstrate a disregard for guest comfort. The overall surroundings and maintenance of the property were visibly unclean, further reinforcing the lack of operational standards. The most unacceptable issue was the absence of proper in-room WiFi. Instead, guests are given a portable WiFi device that does not last 24 hours and requires repeated top-ups. This is highly inconvenient, especially for travelers who rely on stable connectivity. The delays in reactivation only add to the frustration. In today’s hospitality industry, this is simply unacceptable. Additionally, the hotel does not provide luggage carts, making check-in and check-out unnecessarily difficult for guests with multiple bags. From the first day of our stay, I already requested a refund due to these conditions. Unfortunately, because the booking was made via Klook, which in turn booked through Expedia, the process has been complicated and unresolved. This adds another layer of frustration, especially when other platforms like Booking.com allow more flexible cancellations. Booking a 10-night stay here was a serious mistake, and it is deeply disappointing that this experience negatively impacted what should have been an enjoyable trip to Australia. I strongly advise future travelers to reconsider before booking this property.