Crystalbrook Vincent

I stayed at this hotel last week. The location under the Bridge is great, but the decor of the rooms was depressing. The rooms were totally black and it was very hard to find light switches. Also my bathroom was not clean. There was a sticky substance on the toilet flush panel which transferred itself to my fingers every time I flushed the toilet. The breakfast was a la carte and one morning my order of scrambled eggs and bacon took an hour. The eggs were tasteless and the bacon tough. Being a la carte there was no opportunity to have fruit or croissants. In fact it was the worst breakfast I have ever had in an hotel. I was in a tour group of senior citizens and it was not explained to us that the fob was needed to use the lift. If this is five star, no thank you.

My wife and I stayed from 14th–18th May while visiting Brisbane for Magic Round at Suncorp Stadium, and we had such a lovely experience. As our travel package had been arranged by others, I did look through previous reviews beforehand so I had a fair idea of what to expect — and overall, we were pleasantly surprised. Noise: Despite being located under the Story Bridge, right beside the river, and surrounded by plenty of foot traffic, bars, and restaurants, we found the room to be surprisingly quiet with the windows closed. Naturally, there was more noise with the windows open, but that’s to be expected in such a vibrant and central location. Location: Absolutely perfect. The hotel is incredibly central and within easy walking distance to the river ferries, Felons, and many fantastic riverside restaurants and bars. We especially enjoyed walking along the boardwalks each day. Rooms: We stayed in a river-facing room which was very comfortable and relaxing. One small suggestion would be around the lighting and switch plates — as the rooms and décor are quite dark in colour, it can sometimes be difficult to locate switches, particularly at night. Something as simple as switch plates with small integral neon lights could make a big difference. We also had a minor issue with the TV on arrival, as previous guests had disconnected the streaming system to connect their own devices. However, the staff responded very quickly and resolved it without any fuss. Perhaps a quick function check during room servicing could help avoid this for future guests. Service: The staff were genuinely wonderful — warm, helpful, and very responsive whenever we needed assistance, which thankfully wasn’t often. Overall, we had a very enjoyable stay and would happily stay again the next time we are in Brisbane. Thank you to the team for making our trip such an enjoyable one.

It’s definitely the best location in Brisbane. Fun edgy hotel right on Howard Smith Wharves. This time we stayed in a River King on the 6th floor & the view was spectacular (605). Both Mews for Breakfast & Fiume for cocktails are good choices. You are literally meters from many of the beat restaurants & the impressive Felons precinct. We caught the rivercat from the wharf - about 3 minutes walk - to South Bank.

Everything was lovely. When we arrived our room wasn't quite what we expected and I spoke to Jess at reception and she couldn't have been more helpful and accommodating. She changed our room straight away and the early check-in helped us arrive refreshed for our lunch time function.Would happily stay again