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The Reef Hotel Casino Cairns - Handwritten Collection
4.4
2206 reviewsAbout
The Reef Hotel Casino is a deluxe hotel where the emphasis is on quality, sophistication and elegance. Its central location and distinctive friendly Australian character has captivated guests, and it is a favourite place for visitors from both Australia and overseas. The hotel is part of the exciting Reef Casino complex, combining live entertainment, restaurants and bars. Extensive conference and banqueting facilities are available with a variety of venues to suit any occasion. The dramatic and imaginative design blends modern and classic styles and captures the uniqueness of Tropical North Queensland.
The hotel's unique features and well-appointed suites are complemented by the deluxe service. A selection of restaurants pampers you with a variety of succulent dishes, from light snacks, contemporary dining, to Asian street food. Why not let yourself go and indulge in the rooftop pool, the live entertainment in BAR36. Whether a single person or large group, your stay will be a special and memorable experience, one of pure extravagance.
What's Available
33 featuresQuality Tourism Accreditation
What this place offers
Executive Pullman Suite
The Pullman Suite has a separate lounge room with sliding plantation shutters leading into the bedroom with king bed and decadent bathroom. This suite had a free standing claw bath with magnificent water views through the bedroom. Private views facing east towards Trinity Bay. All rooms feature iPod docking stations and suites offer complimentary Nespresso coffee machines and large screen televisions. This large suite is one of the region's most luxurious suites.
Junior Twin Suite City View
These extra-large rooms are beautifully appointed with classic tropical style and all the features you would expect from Cairns' leading five-star hotel. From the bathroom, which features a separate shower with two shower heads and a marble seat, the vanity unit with two basins and a steamless mirror, plus a larger Jacuzzi bath which, when the sliding shutters are moved back. The room has a pillow menu for the bed which gets great reviews. If you have to work, there is a desk, chair, lamp and internet access to help with this. All rooms feature complimentary Nespresso coffee machines and large-screen televisions.
Superior Room
These rooms are beautifully appointed with classic tropical style and all the features you would expect from Cairns' leading five star hotel. From the bathroom which features a separate shower with two shower heads and a marble seat, the vanity unit with two basins and steamless mirror, plus a Jacuzzi bath which, when the sliding shutters are moved back opens out to the main bedroom. The room has a pillow menu for the bed which gets great reviews. If you have to work, there is a desk, chair, lamp and internet access to help with this. All rooms feature iPod docking stations and WiFi services.
Presidential Suite
Located on the top floor of the hotel with a wrap around balcony overlooking the city and water views. This is Cairns' most luxurious suite, 170 square metres and featuring private office, dining facilities for eight with kitchenette, generous lounge with outstanding views and king sized bedroom suite. The entrance hall leads to additional bathroom facilities and a well appointed walk in robe. Bathroom facilities include large marble shower and Jacuzzi. All rooms feature iPod docking stations and suites offer complimentary Nespresso coffee machines and large screen televisions. Luxury accommodation for that special guest.
Premium Deluxe Room
These rooms are beautifully appointed with classic tropical style and all the features you would expect from Cairns' leading five star hotel. From the bathroom which features a separate shower with two shower heads and a marble seat, the vanity unit with two basins and steamless mirror, plus a Jacuzzi bath which, when the sliding shutters are moved back to see the room. The room has a pillow menu for the bed which gets great reviews. If you have to work, there is a desk, chair, lamp and internet access to help with this. All rooms feature free WiFi services.
Deals & Offers
Nearby places
Reviews & Ratings
Alex Morgan
Google review
Nice stay for a night to see a show at The Convention Centre so a very quick walk. The room was relatively comfortable but a little dated. Nice amenities in the bathroom with extras that could be ordered as well as a comfortable spa bath, robes and slippers. Quiet spot even though it's in town and had a good view. Gifted with wine and included breakfast was very tasty. Parking was a great deal at $12.
Elizabeth Browne
Google review
My partner and I loved our stay, from walking into our magnificent room. The size of the room and bathroom was perfect. The ned and pillows were so comfortable. The bathroom, double sink and jacuzzi with separate toilet were perfect. The wrap around corner balcony had amazing water views. Housekeeping were attentive and helpful, providing extra coffee pods upon request. Room service was well priced, fast and delicious. My partner and I could not fault our stay and we cannot wait to return! We have already recommended to friends.
Disha Chaudhary
Google review
Very disappointing experience for a 5-star Pullman hotel. The breakfast was far below what you would expect from a hotel of this standard. The chef served very basic omelettes, and when we politely asked if he could add tomatoes and onions, he bluntly replied, "There is no space in my kitchen." I've never encountered such an unprofessional response at any hotel, let alone a luxury brand. To make matters worse, our booking clearly included breakfast, yet we were told it was only for one person. This should have been communicated clearly at the time of booking or handled much better by the staff instead of creating unnecessary confusion. A 5-star hotel should deliver exceptional service, quality food, and a customer-first attitude. Unfortunately, this experience reflected none of those. The breakfast and the way our concerns were handled were deeply disappointing and fell well below the standards expected from the Pullman brand.
JIANWEI L
Google review
Overall Impression: A solid stay. The service was excellent—the staff were incredibly friendly and were especially great with my child, which we really appreciated. The Room: We stayed on Level 3 and encountered some ants. When we mentioned it to the receptionist, they were very helpful and offered to have the room sprayed and cleaned immediately. However, since we were only staying for a few days and are quite used to the Australian environment, we declined the spray as it wasn't a major issue for us. That said, if you’re new to Queensland, you might prefer a room on a higher floor. Pro-tip: make sure any sweets are sealed tight or kept in the mini-fridge! Suggestion: Adding a drying rack to the room would be a huge plus. Since Cairns is the hub for reef trips and swimming, it would be much easier to manage all the wet gear.
Nik Williams
Google review
An exceptional stay from start to finish Our experience at the Pullman Cairns International was outstanding. From the moment we arrived, the service was warm, professional, and attentive. The suite was beautifully presented, spacious, and immaculately clean, creating a true sense of comfort and luxury. A special mention to Matthew, the concierge, whose exceptional service elevated our entire stay and made the experience genuinely memorable. Overall, a seamless and high-quality experience—we wouldn’t hesitate to return and highly recommend to others visiting Cairns.
Get in touch
Where you'll be
35-41 Wharf Street
Cairns QLD 4870