Australian Alpaca Barn - Pokolbin

Amazing customer service and a wonderful, well thought out store. Such a beautiful vibe with genuine products. 🥰

Today we went to the Alpaca barn to buy some scarves and a shawl. The lady that served us was the sweetest lady ever! She was just really lovely. My husband really liked something but he was unsure of himself and she was so encouraging and lovely. I hope her company rewards her for her level of service because she is absolutely wonderful. We went back and bought more things partially because she is so lovely and we will go back and buy another jumper on our next trip because it was really nice but just not the colour I wanted. Thank you for the way you looked after us today. It was a wonderful experience.

Beware: enter at your own risk! Treated like we were criminals! If we could give this store a zero star, we would. I agree with the comments about the terrible customer service. The lady owner is cold, rude and not welcoming at all. We visited the other store in the Hunter to compare experiences and the staff there were friendly. So beware if you get the lady owner. From the moment we entered the store, she hovered over us and it was a very unpleasant experience. We eventually realised that she was retracing our every step to see if we had stolen something. We left the store feeling soiled and polluted. This woman should not be in front of house retail! While the store has some high quality products (although some are downright ugly kitsch) we would not give one cent of our money to this business.

Annie from the shop was absolutely amazing. She kept the store open as we only got there at 4pm and then reopened the store early the next day to accommodate. We were in the Hunter for a weekend and stumbled across this shop. Our grandma hasn't been able to find an alpaca wool cardigan in her size (XL) for ages, especially given she's unable to travel anymore. Annie walked us through all the available styles and allowed us to take photos and measurements so our grandma could choose. The next day we returned with a shortlist and true to her word, she had opened the store early. While the shop didn't have the particular style in XL, she directed us to the Hunter Valley Gardens shop where we were able to make a purchase. I honestly don't know what the other reviews are talking about. It is common courtesy not to touch theae products without seeking the assistants help as these products are all handmade. Annie, you were truly exceptional in your service and we appreciate your help in allowing us to make a purchase (despite not from your store but the other Alpaca Barn).