Cockburn Ice Arena

Went on a Groupon! Great arena, blunt skates and just WAY WAY too many people, like central park NY packed. Went a Saturday arvo, so expected, but would just pick a different time if you want to actually skate.

Well- it definitely lives up to the name! Pretty good all around experience, except for one especially nasty fall where my weiner scraped up against the ice! Not a pleasant experience, to say the least. Facility was top notch though! Will be returning after the little feller heals 😅

I am writing to formally complain about the extremely unprofessional and unfriendly service I received from a blonde-haired female staff member working at the counter during my recent visit. Her attitude was dismissive, rude, and completely lacking basic customer service manners. As a paying customer, I was made to feel uncomfortable and unwelcome. This was not a minor issue or a misunderstanding — it reflected a clear lack of proper service training at a company level. If this is the standard of service your company accepts, it is deeply concerning. Continual experiences like this will undoubtedly drive customers away. I find it hard to believe that no customer service training or accountability is in place. I expect this matter to be taken seriously and addressed appropriately. Please review your staff training and management practices to ensure this kind of experience does not continue. I look forward to your response and to seeing concrete improvements. I would like to clarify that my review is based on a real visit and a real experience. I did visit on that day, and unfortunately, I received the worst service. The issue was not minor. I was assisted by a young female staff member with blonde hair at the counter, whose attitude throughout the interaction was unprofessional and disrespectful. I specifically requested to rent a kangaroo, but without proper explanation, I was given a seal instead. When I politely asked to change it, the staff member responded with a very displeased facial expression that made me feel uncomfortable and unwelcome. Additionally, when I was asked to pay a deposit and handed over the receipt, it was pushed back to me in a rude manner, clearly showing intentional disregard. The behavior felt dismissive and demeaning. I am not writing this to attack the business, but because I genuinely believe that owners should listen to customer feedback rather than dismissing it as false or malicious. Labeling a customer as a “fake reviewer” without proper consideration is deeply disappointing. I hope this feedback is taken seriously so the service can improve for future customers.

Kids enjoyed ice skating on Saturday. Brought my 2 daughters and their friend they wanted to a kangaroo push thing to hold on to but their wasn't any left, I don't recommend getting the cane pusher doesn't help as much. Overall, pretty good also if you want you can book out the whole Cafe.