Crowne Plaza Melbourne

​I stay at the Crowne Plaza Melbourne regularly, and the service was great as always! I arrived late for a quick one night stay to celebrate a friend's birthday. The staff at the front desk were incredibly friendly and helpful right from the start. They immediately recognised my Diamond Elite status and absolutely spoiled us. ​I had booked two rooms, and they kindly arranged for them to be right next door to each other. Even better, both rooms were upgraded to a high floor with a fantastic casino view, which is a specific room category they offer. Breakfast was also included. When we got to my friend's room, there was a lovely birthday treat waiting for her, which was such a special and thoughtful touch! ​The rooms themselves were very clean and in great condition. The hotel is in a fantastic location nestled right by the Yarra River, making it super convenient for our plans. After a long day of travelling, the shower was exactly what I needed. The ensuite bathrooms feature a dual-pressure shower head, and the rainfall setting had amazing water pressure and plenty of hot water. ​I highly recommend this hotel to anyone visiting Melbourne. They consistently go above and beyond!

Overlooking the Yarra River, this hotel offers beautiful views and a comfortable, air-conditioned environment. The rooms are clean, spacious, and well-suited for families. The staff were very helpful and kindly assisted in heating up our food upon request, which we greatly appreciated. The location is excellent, within walking distance of DFO South Wharf. Water pressure in the bathroom was strong, and the overall ambience was pleasant and relaxing. Highly recommended for families and travellers looking for a comfortable stay in Melbourne.

The buffet breakfast was amazing with huge variety of delicios food options. The welcome staff at the entrance of the restaurant was very polite. The kids play room was such a nice touch. The room we stayed in had an amazing river view. We loved the pool as well. Highly recommend for those who are looking for a short and sweet city break!

I left a “please service my room” tag on my door, but when I returned to my room at 9pm it hadn’t been serviced. I flagged it with the hotel who said their records showed that the tag said “do not disturb”. It hadn’t. By 10pm no one had responded. I knew housekeeping were not on site but at that time of night I didn’t want the disruptions of a full room service either. But I did want dishes taken and coffee pods replenished. Someone came at about 10:30. Then another knock on the door after 11pm with someone else coming to do the room. I tried to follow a process. After a long day I just wanted to climb into a well made bed and definitely not need to send multiple requests to get multiple interruptions. I hope your staff are well looked after if they can’t tell the difference between a do not disturb and please service my room tag.