Hotel Indigo Melbourne on Flinders

We had level six with two queen size beds. Close to Spencer St Station. Beautiful breakfast. Quality over quantity. Staff were very friendly and accomodating. Beds were very comfortable. Would stay here again.

We had two double beds in our room. The room was very spacious with 28 m2. The beds were comfortable with soft or firm pillows, so we could choose. The shower tub and bathroom itself was spacious. The foyer included a luggage area that I could open my luggage and my husband put his inside the room. The room just had a lot of space that we could spread all of our items on the floor. The staff was helpful as we asked for the help to order a taxi and packed our breakfast for takeaway because we had to leave early that we could not enjoy our breakfast buffet. Overall, I would recommend others to stay here. The hotel is near Southern Cross Station. It is located on the quiet side of the Melbourne CBD. But we could still take the free trams within the free zone. It is still considered convenient.

Just a reminder, this is a 8 levels building. Be careful if you want to choose City View rooms. Even you’re staying on the top floor, there’s not much to see. We booked a Premium King City View room for 7 nights on Agoda. The attached photo is the original room they put us in on the sixth floor. We are basically facing a car park building and it’s just a basic street view. We argued with the reception because we paid extra for the view, otherwise we should get the standard king room with breakfast included with the same price. They switched us to the eighth floor and facing the Grand Hotel but still far from what you would expect for a city view. They shouldn’t advertised any city view rooms at all, that is a bit cheeky. Another thing makes me feel cringy is they used young female elements on the designs everywhere, hotel room wall (behind the beds), bathroom glass, hallway, lift, and artworks on the wall. I’m pro girls power but this design is more like to satisfy curtain groups of people. Just my personal opinion. The hotel in general is pretty new and the rooms are pretty clean. There’s room service everyday. The car park price is reasonable and only cross the street. The bar staff are very friendly. It is still a good hotel that worth the money except the city views.

Very disappointing stay. Our booking was incorrect, and we were given a room with only one bed. We then had to pay extra for a rollaway bed for our son, which was left for us to set up ourselves. Housekeeping was poor: not enough towels, dirty towels not removed, and my Dyson hair dryer was left on the shower bench. The bed was badly made, with the mattress protector visible. The room had multiple maintenance issues. The air conditioner constantly beeped due to a faulty sensor, the control panel was loose, and the room remained uncomfortably hot. Another device in the room kept talking and announcing that it needed charging. To top it off, a dirty room service tray sat outside our door for our entire three-day stay. Overall, this hotel was poorly managed and not worth the money. We would not stay here again or recommend it. In a place like Melbourne spend your money elsewhere