The Links Lodge at The Dunes

We recently stayed in one of the Links Lodge suites for our wedding at a nearby venue. The property exceeded my expectations - the suites were modern, spacious and clean with beautiful views from the windows and the location was quiet. I booked via booking.com but was in touch with the property directly prior to our stay to clarify a few requests and the customer service received was excellent. Bek was fantastic at ensuring we had what we needed before our stay. We had a question about the heating after we checked-in and that was promptly attended to before reception closed for the evening. Our vendors had no trouble accessing the suite directly for deliveries on the morning of the wedding and we were able to get ready in a nice, relaxing environment. Breakfast in the Clubhouse Restaurant was also delicious and great value for money. We knew that the restaurant closes before dinner and pre-arranged takeaway from one of the local restaurants in Rye. I would definitely stay here again!

I made the booking back in March for a one-night stay over the King's Birthday long weekend. When we arrived, we were told that check-in was just about to close at 5PM. Thankfully, Pete, the accommodation manager, stayed back to help us check in, which we really appreciated. Unfortunately, our booking through Trip.com clearly stated a King-sized bed in a non-smoking room, but their records showed two single beds in a smoking area. Pete advised that we could either stay and push the single beds together or try to request a cancellation through Trip.com. Given Trip.com’s no-refund policy and the fact that we had nowhere else to go, we had no real choice but to stay. My partner ended up helping Pete push the beds together and make the bed, which, while appreciated, really shouldn’t have been necessary. Later that night, we discovered the kettle was greasy with brown residue inside, and the mugs and glasses had obvious lipstick and coffee stains. We had to clean everything ourselves using hand soap and even bought wine vinegar just to properly clean the kettle so we could make a warm drink in the freezing weather... While Pete was friendly and tried his best to assist, the overall experience was disappointing. Cleanliness was clearly lacking, and the booking error added a lot of unnecessary stress to what was meant to be a relaxing night away. I hope management addresses these issues moving forward.

amazing location and a nice and spacious room. however we got given a room with an accessible bathroom without any notification or anything even though we booked a normal room. it’s not a big deal but it would’ve at least been nice to be told that before getting disappointed. the included breakfast was amazing though and definitely added points back.

Charged for the night we couldn’t stay at the hotel due to the lack of heating. We were left without any form of heating for the night and were told to make do - it was 5 degrees at night. Tried calling their after hours line: took 4 calls to get through the first time, we were told that they’ll try to contact hotel’s management, never called us back, never picked up again. We couldn’t sleep and couldn’t shower because of the cold and spent most of the night trying to reach someone with no luck. I read reviews at this point and found out that this is a recurring problem at the hotel. We packed up our bags and informed the golf club reception about the situation who obviously couldn’t help, we didn’t hear anything from the hotel and when we followed up they haven’t responded (also haven't responded to my partner). We were charged full price for the night we were left without a place to stay. The absence of heating aside, the space was decent for a place to crash but definitely didn’t match its price point: The place could be cleaner, especially the balcony which was covered in a layer of dust and bird poo. The windows are very dirty ruining any view from the room you might have. WiFi was extremely poor, okay for documents but barely loads anything else. The breakfast incurred extra charges even though it was included in our booking. Amenities are lacking, coffee station not restocked, no robes or slippers etc. You can’t reach anyone after sundown and finding an alternative place to stay in our case proved to be very difficult. You’re risking paying decent money for a night in your car.